Call Center Operator

Responsibilities:

Handling calls

• Answer inbound calls and make outbound calls

• Conduct initial communication with potential clients

• Follow up with clients through repeat communication

• Follow phone communication standards

Qualification and CRM

• Qualify inquiries against established criteria

• Enter information into the CRM and maintain the contact database

• Pass qualified clients on to sales managers

Reporting and KPIs

• Keep records of call results

• Monitor timely processing of requests

• Meet established KPIs

Who we're looking for:

• 1+ year of experience as a call center operator / client relations manager

• Fluent Ukrainian, clear diction, and a well-trained voice

• Confident PC user with fast typing speed

• Experience working with a CRM

• Stress resilience and attention to detail

• Ability to handle objections and multitask

• Results-oriented, comfortable working toward KPIs

• Willing to handle a high volume of phone communications

• Experience in real estate or sales is an advantage

Important: this is not a role for someone who just wants to "answer calls." We need an operator who understands the value of every inquiry and can skillfully move the client to the next stage.

What we offer:

• Office-based work at: 3A John McCain St., Kyiv

• Monday–Friday schedule, 10:00 AM–6:00 PM

• Salary of UAH 20,000–25,000 depending on results, plus a KPI system

• Salary paid twice a month

• Training on the product and communication standards

• Work within a professional real estate agency team